New dimensions in the machine park – Digitalisation maximises productivity
MyUNTHA is the company's IoT platform. Sophisticated sensor technology ensures worldwide interaction with the shredders and realtime visualisation.
The MyUNTHA customer portal and the website provide a digital world that gives customers a completely new dimension of access to the product.
How does the customer portal improve everyday work with the machines?
MyUNTHA provides customers with completely transparent 24/7 status reporting on their shredders. If a machine fails, automatic messaging ensures a rapid reaction.
Depending on who's responsible, relevant data is sent to the respective employees: the operator, operational manager and purchasing manager mit den .
We developed our intelligent assistence system to ensure customers are constantly updated on the operational status of their shredders. The MyUNTHA customer portal provides all data in black and white. Sensors within each machine deliver relevant data to the customer portal to process and forward them to the respective employees.
State-of-the-art technology
A future-proof technical set-up guarantees the customer portal can offer premium performance and scalability, with no limits to the functionality that can be added.
Data form the core of the customer portal. That's why each shredder is permanently hooked up to the Cloud via an Edge Device built in by UNTHA. This streams the data to the customer portal. Simple, clearly-structured data makes information comprehenible and accessible for the user.
We use several AWS services to process and correctly visualise the data, and to deploy the very latest serverless technologies.
AWS Cognito manages the user authentication, while Lambda fuctions react to pre-defined events and call up data from AWS DynamoDB. D3.js is used to visualise information in the form of clearly-structured charts, and complemented with relevant content from Headless CMS Contentful.
Netlify guarantees efficient hosting and automated deployment on the serverless platform.
Modular use of AWS Cloud Services provides supreme scalability and expansion potential within the new customer portal.
Headless CMS Contentful allows content such as video tutorials and teasers to be distributed on the platform via chosen interfaces.
A shared vision for the future
This is just the beginning. The more data shredders stream to the Cloud, the more conclusions can be reached. Predicting part failures and wear will enable us to order the necessary spare parts from the planned online shop, before they fail. When parts and machines break down, an automated support ticket system will message the UNTHA service department. There are almost no limits to what the MyUNTHA customer portal can do.
